Zero Manual LLC ("Zero Manual", "we", "us", "our") operates zeromanual.co and the Zero Manual platform. This Privacy Policy explains what information we collect, how we use it, when we share it, and your rights regarding your information. By using our Service, you agree to this Privacy Policy.
Account information: Your name, email address, company name, and password when you register for an account.
Business profile: Company address, phone number, logo, tax rate, markup settings, and other business details you provide in your account settings.
Customer data: Names, phone numbers, email addresses, physical addresses, service history, and notes about your customers that you enter into the platform.
Lead data: Information submitted through your quote request form, including customer contact details, project descriptions, and uploaded photos.
Call recordings and transcripts: Audio recordings and AI-generated text transcriptions of business calls made or received through the platform via Twilio and Deepgram.
Estimates and invoices: Line items, quantities, pricing, project scope details, and financial records you create in the platform.
Photos and documents: Images and documents uploaded by you or submitted by customers through your quote form.
Payment information: Billing details such as credit card information are collected and processed directly by Stripe. We store only your subscription status and billing history — we never see or store your full card number.
Location and mapping data: Property addresses, roof measurements, and satellite map coordinates collected when you use the pin drop canvassing feature, or automatically the first time you open or save an address on a lead or contact profile. When precise roof measurement data is unavailable for a property, we may analyze a satellite image of the address using AI to produce an estimated roof measurement (see Section 4). This data is tied to your contact records and canvassing history.
Integration data: Data synced from connected third-party services such as QuickBooks and HouseCall Pro, when you enable those integrations.
Usage and technical data: IP address, browser type and version, device type, operating system, pages visited, time spent, error logs, and other diagnostic data collected automatically when you use the Service.
Communications: If you contact our support team, we retain records of those communications.
• Provide, operate, and maintain the Zero Manual platform
• Create and manage your account and subscription
• Process AI-generated estimates using Anthropic's Claude AI
• Route, record, and transcribe calls via Twilio and Deepgram
• Send transactional emails (estimate delivery, lead alerts, password resets, job confirmations) via Resend
• Sync data with QuickBooks and HouseCall Pro when you enable those integrations
• Process subscription payments via Stripe
• Send product updates, feature announcements, and account-related notices
• Monitor and analyze usage to improve the platform
• Detect, prevent, and investigate fraud, security incidents, or Terms of Service violations
• Comply with legal obligations and respond to lawful requests from authorities
• Enforce our Terms of Service
We do not sell your personal information. We share your information only in the following circumstances:
Service providers: We share data with third-party vendors who help us operate the Service (listed in Section 4 below). These vendors are contractually prohibited from using your data for any purpose other than providing services to us.
With your direction: When you enable integrations with QuickBooks, HouseCall Pro, or other platforms, you direct us to share relevant data with those services.
Legal requirements: We may disclose information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: If Zero Manual is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
With your consent: We may share your information for any other purpose with your explicit consent.
Zero Manual uses the following third-party services to operate. Each processes data according to its own privacy policy:
• Anthropic — AI processing of call transcripts, estimate generation, and analysis of job site photos and satellite imagery (including AI-estimated roof measurements, a beta feature, when precise measurement data is unavailable) — anthropic.com/privacy
• Twilio — Phone number provisioning, call routing, and call recording — twilio.com/legal/privacy
• Deepgram — Call transcription — deepgram.com/privacy
• Resend — Transactional email delivery — resend.com/legal/privacy-policy
• Supabase — Database hosting and storage — supabase.com/privacy
• Vercel — Application hosting and deployment — vercel.com/legal/privacy-policy
• Stripe — Subscription billing and payment processing — stripe.com/privacy
• Intuit / QuickBooks — Accounting and invoice integration (when enabled) — intuit.com/privacy
• Google Maps / Google Solar API — Property address geocoding, satellite mapping, and roof data for the canvassing pin drop feature and for automatic address lookups on lead and contact profiles — policies.google.com/privacy
• HouseCall Pro — Job and customer sync (when enabled) — housecallpro.com/privacy
When your customers submit information through your quote form or when you enter customer data into the platform, that data is stored in your Zero Manual workspace and is accessible only to you and authorized members of your team.
You are the data controller for your customers' data. You are responsible for: (a) having a lawful basis to collect and process your customers' information; (b) informing your customers how their data will be used; and (c) complying with all applicable privacy laws with respect to your customers' data.
Zero Manual acts as a data processor for your customers' data and processes it only as directed by you to provide the Service.
You represent and warrant that you have obtained all necessary rights, permissions, consents, and authorizations required under applicable law to provide your customers' data — including names, contact information, photos, and any other personal information — to Zero Manual for processing as described in this Privacy Policy. You agree not to submit to the Service any personal data that you are not lawfully permitted to collect, store, or share. Zero Manual is not responsible for and assumes no liability arising from your submission of customer data that you are not lawfully authorized to process.
You further agree not to submit protected health information (PHI), medical records, social security numbers, payment card data, government-issued identification numbers, or other categories of sensitive regulated personal information to the Service. Zero Manual is not a HIPAA-covered entity and does not provide HIPAA-compliant data storage or processing.
We retain your account data and business data for as long as your account is active or as needed to provide the Service.
If you cancel your subscription, your data is retained for 30 days, during which you may request an export. After 30 days, your data is permanently deleted from our systems, except where we are required by law to retain it longer.
Call recordings are retained for the duration of your active subscription unless you delete them earlier. Usage logs and diagnostic data are retained for up to 90 days.
To request immediate deletion of your account and data, contact us at zeromanualofficial@gmail.com.
We implement industry-standard technical and organizational security measures to protect your information, including:
• Encrypted data transmission via HTTPS/TLS
• Bcrypt password hashing — we never store plaintext passwords
• Access controls limiting who can access data internally
• Encrypted database storage via Supabase
• Regular security monitoring and logging
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access caused by factors beyond our reasonable control.
If we become aware of a data breach affecting your information, we will notify you as required by applicable law.
Authentication: We use a single session cookie ("auth-token") to keep you logged in. This cookie is strictly necessary for the Service to function.
Analytics: We may use limited, privacy-respecting analytics to understand how the Service is used. We do not use third-party advertising networks or behavioral tracking cookies.
Do Not Track: We honor Do Not Track browser signals by not engaging in cross-site tracking.
You can control cookies through your browser settings, but disabling the authentication cookie will prevent you from logging in.
We may send you product updates, feature announcements, and other marketing communications. You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at zeromanualofficial@gmail.com. Note that you cannot opt out of transactional emails related to your account (receipts, password resets, estimate delivery, etc.).
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request your data in a portable, machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request that we limit how we use your information in certain circumstances
To exercise any of these rights, contact us at zeromanualofficial@gmail.com. We will respond within 30 days. We may need to verify your identity before processing your request.
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:
• Right to know: You have the right to know what personal information we collect, use, disclose, and sell (we do not sell personal information).
• Right to delete: You have the right to request deletion of your personal information.
• Right to opt out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.
To submit a CCPA request, contact us at zeromanualofficial@gmail.com or call us at the number in your account settings.
Zero Manual is operated in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to this transfer.
The Service is intended for business use by adults. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly. If you believe we have inadvertently collected information from a child, contact us at zeromanualofficial@gmail.com.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notice before they take effect. The "Last updated" date at the top of this page reflects when the policy was last revised. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
This Privacy Policy is governed by the laws of the State of Florida. Any disputes relating to this Privacy Policy shall be resolved in accordance with our Terms of Service.
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact us: