Terms of Service

You must provide accurate, current, and complete information when creating an account and keep it updated. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You may not share your account with others, create multiple accounts for the same business, or use another user's account without permission. Notify us immediately at zeromanualofficial@gmail.com if you suspect unauthorized access to your account.

Setup fee: A one-time setup fee may apply as disclosed at the time of purchase. Setup fees are non-refundable.

Subscription: Subscriptions are billed on a recurring monthly or annual basis, as selected at signup. Your subscription renews automatically at the end of each billing period unless cancelled.

Payment: You authorize us to charge your payment method on file for all applicable fees. If a payment fails, we may suspend your account until payment is resolved.

Price changes: We reserve the right to change subscription pricing with at least 30 days prior written notice to your account email. Continued use after a price change takes effect constitutes your acceptance of the new price.

Refunds: All fees are non-refundable except as required by applicable law or as expressly stated in these Terms.

Taxes: You are responsible for all applicable taxes associated with your subscription. Prices do not include taxes unless stated.

By you: You may cancel your subscription at any time through your account settings or by contacting zeromanualofficial@gmail.com. Cancellation takes effect at the end of the current billing period. No refund is issued for unused time in the current period.

By us: We may suspend or terminate your account immediately and without prior notice if you violate these Terms, engage in fraudulent or illegal activity, or if we are required to do so by law. We may also terminate your account with 30 days notice for any other reason.

Effect of termination: Upon termination, your right to access the Service ends immediately. Your data will be retained for 30 days after termination, during which you may request an export, after which it will be permanently deleted.

Zero Manual enables call recording and transcription via Twilio and Deepgram. You are solely responsible for complying with all applicable federal, state, and local laws regarding call recording, wiretapping, and electronic surveillance, including but not limited to the federal Electronic Communications Privacy Act and all-party or two-party consent laws in applicable states (including Florida Statute § 934.03).

You agree to obtain all legally required consents before recording any call. You agree to notify all parties at the beginning of any recorded call that the call is being recorded. Zero Manual assumes no liability for your failure to comply with call recording laws.

By using the call recording features, you represent and warrant that you have all required consents and are in compliance with applicable law.

Estimates, analyses, and other content generated by Zero Manual's AI features are suggestions only, based on the information you provide. Zero Manual makes no warranty that AI-generated content is accurate, complete, current, or appropriate for any specific project, jurisdiction, or customer.

AI-generated content may contain errors, omissions, inaccurate calculations, outdated pricing, code violations, or fabricated information (commonly referred to as "hallucinations"). You must independently verify all AI-generated outputs — including quantities, labor rates, material costs, scope items, and totals — before presenting them to customers, using them for bidding, entering into contracts, or relying on them for any business purpose.

Zero Manual is not responsible for any losses, disputes, contract claims, regulatory violations, or damages of any kind arising from your use of or reliance on AI-generated estimates or content.

Zero Manual does not provide engineering, legal, accounting, insurance adjusting, construction management, or professional contracting advice of any kind. Any information, estimates, scopes, recommendations, calculations, or outputs generated by the Service — whether AI-generated or otherwise — are informational only. Nothing in the Service constitutes professional advice, and no professional relationship of any kind is created by your use of the Service.

Users are solely responsible for obtaining any professional review, certification, licensure compliance, code review, engineering approval, or other professional opinion required by applicable law, regulation, contract, or industry standards before relying on any output generated by the Service. Zero Manual expressly disclaims any liability arising from your failure to seek required professional review.

You are solely responsible for verifying and confirming the accuracy and appropriateness of all estimates, scopes, pricing, labor rates, materials costs, taxes, permit fees, code compliance, insurance requirements, licensing requirements, and project scope before presenting any estimate, bid, proposal, or contract to any customer or property owner.

Zero Manual's role is limited to providing software tools to assist your business operations. Your professional judgment as a licensed contractor governs all customer-facing communications, contractual obligations, and work performance. Zero Manual is not a party to any agreement between you and your customers and assumes no responsibility for any disputes, defects, claims, liens, regulatory violations, or damages arising from your estimates, proposals, contracts, or completed work.

Zero Manual provides tools to receive, store, display, and notify you of inbound leads. Zero Manual is a software tool — it is not a lead response service, answering service, or agent acting on your behalf. You are solely and exclusively responsible for monitoring the platform, responding to leads in a timely manner, and following up with prospective customers.

Zero Manual expressly disclaims all liability for:

You acknowledge that notification delivery is not guaranteed. Email delivery depends on Resend and your customers' email providers. SMS delivery depends on Twilio and carrier routing. In-app notifications depend on you being logged in. You agree not to rely solely on any single notification channel and to check the platform regularly. Zero Manual shall have no liability whatsoever if a notification is not received for any reason.

You further agree that Zero Manual's sole obligation is to store lead data in your account when it is submitted. Zero Manual does not guarantee any minimum response time, notification delivery rate, or lead conversion rate.

• Violate any applicable federal, state, or local law or regulation

• Record calls without required consent or in violation of wiretapping laws

• Harass, defraud, deceive, or harm customers or third parties

• Send spam, unsolicited commercial communications, or phishing messages

• Upload or transmit malware, viruses, or any malicious code

• Attempt to gain unauthorized access to the Service or its related systems

• Reverse-engineer, decompile, or disassemble any part of the Service

• Resell, sublicense, or commercially exploit the Service without our written consent

• Interfere with or disrupt the integrity or performance of the Service

• Collect or harvest any personally identifiable information from the Service without authorization

• Upload, store, or transmit protected health information (PHI), medical records, social security numbers, payment card data, government-issued ID numbers, or other regulated sensitive personal information, unless expressly authorized in writing by Zero Manual. Zero Manual is not a HIPAA-covered entity and does not provide HIPAA-compliant storage.

• Use the Service in any way that could damage our reputation or the rights of any third party

Our IP: The Service, including its software, design, branding, logos, AI models, templates, and all related content, is owned by Zero Manual LLC and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your internal business purposes during your subscription term.

Your IP: You retain full ownership of all data, content, and materials you upload or create in the Service, including customer data, estimates, and business information. By using the Service, you grant Zero Manual a limited license to process and store your content solely to provide the Service.

Feedback: If you submit suggestions or feedback about the Service, you grant us a perpetual, royalty-free license to use that feedback without obligation to you.

Zero Manual implements reasonable technical measures to protect data stored in the Service, but makes no guarantee of continuous, uninterrupted, or error-free data availability. Data loss can occur due to hardware failure, software errors, cyberattacks, human error, service outages, or other causes within or outside our control.

User is solely responsible for maintaining independent backups of all critical business data, including but not limited to customer records, estimates, invoices, photos, call recordings, and financial information. Zero Manual shall not be liable for any loss, corruption, deletion, unavailability, or unauthorized disclosure of any data stored in or processed by the Service, regardless of cause.

Informal resolution: Before filing any legal claim, you agree to contact us at zeromanualofficial@gmail.com and attempt to resolve the dispute informally for at least 30 days.

Arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration under the rules of the American Arbitration Association, conducted in Florida. You waive any right to a jury trial.

Class action waiver: Claims may only be brought on an individual basis and not as a plaintiff or class member in any purported class action, collective, representative, or consolidated proceeding. Neither party may consolidate claims with those of any other person or entity without the written consent of both parties. If this waiver is found unenforceable, the entire arbitration provision shall be void and claims must be brought in court.

Statute of limitations: Any claim or cause of action arising out of or relating to the Service or these Terms must be filed within one (1) year after such claim or cause of action arose. Any claim not filed within this period is permanently and irrevocably barred, regardless of any statute of limitations providing for a longer period.

Small claims: Either party may bring claims in small claims court if they qualify under the applicable jurisdictional rules.

Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zero Manual regarding the Service and supersede all prior agreements.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights without restriction.

No agency: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Zero Manual.