ZERO MANUAL LLC

You must provide accurate, current, and complete information when creating an account and keep it updated. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You may not share your account with others, create multiple accounts for the same business, or use another user's account without permission. Notify us immediately at zeromanualofficial@gmail.com if you suspect unauthorized access.

Setup fee: A one-time setup fee may apply as disclosed at the time of purchase. Setup fees are non-refundable.

Subscription: Subscriptions are billed monthly or annually as selected at signup and renew automatically unless cancelled.

Payment: You authorize us to charge your payment method on file for all applicable fees. Failed payments may result in account suspension.

Price changes: We reserve the right to change pricing with at least 30 days prior written notice. Continued use after a price change constitutes acceptance.

Refunds: All fees are non-refundable except as required by applicable law.

By you: You may cancel at any time. Cancellation takes effect at the end of the current billing period with no refund for unused time.

By us: We may terminate your account immediately for violation of these Terms, fraudulent activity, or as required by law. We may terminate with 30 days notice for any other reason.

Data: Your data will be retained for 30 days after termination, during which you may request an export, after which it will be permanently deleted.

Zero Manual enables call recording and transcription via Twilio and Deepgram. You are solely responsible for complying with all applicable federal, state, and local laws regarding call recording, including the federal Electronic Communications Privacy Act and all applicable state wiretapping and consent laws.

You agree to obtain all legally required consents before recording any call. Zero Manual assumes no liability for your failure to comply with call recording laws.

Estimates and other content generated by Zero Manual's AI features are suggestions only, based on the information you provide. Zero Manual makes no warranty that AI-generated content is accurate, complete, current, or appropriate for any specific project, jurisdiction, or customer.

AI-generated content may contain errors, omissions, inaccurate calculations, outdated pricing, code violations, or fabricated information (commonly referred to as "hallucinations"). You must independently verify all AI-generated outputs — including quantities, labor rates, material costs, scope items, and totals — before presenting them to customers, using them for bidding, entering into contracts, or relying on them for any business purpose.

Zero Manual is not responsible for any losses, disputes, contract claims, regulatory violations, or damages of any kind arising from your use of or reliance on AI-generated estimates or content.

Zero Manual does not provide engineering, legal, accounting, insurance adjusting, construction management, or professional contracting advice of any kind. Any information, estimates, scopes, recommendations, calculations, or outputs generated by the Service — whether AI-generated or otherwise — are informational only. Nothing in the Service constitutes professional advice, and no professional relationship of any kind is created by your use of the Service.

Users are solely responsible for obtaining any professional review, certification, licensure compliance, code review, engineering approval, or other professional opinion required by applicable law, regulation, contract, or industry standards before relying on any output generated by the Service.

You are solely responsible for verifying and confirming the accuracy and appropriateness of all estimates, scopes, pricing, labor rates, materials costs, taxes, permit fees, code compliance, insurance requirements, licensing requirements, and project scope before presenting any estimate, bid, proposal, or contract to any customer or property owner.

Zero Manual is not a party to any agreement between you and your customers and assumes no responsibility for any disputes, defects, claims, liens, regulatory violations, or damages arising from your estimates, proposals, contracts, or completed work.

Zero Manual provides tools to receive, store, display, and notify you of inbound leads. Zero Manual is a software tool — it is not a lead response service, answering service, or agent acting on your behalf. You are solely and exclusively responsible for monitoring the platform, responding to leads in a timely manner, and following up with prospective customers.

Zero Manual expressly disclaims all liability for:

• (a) Any lead that was received but not responded to, regardless of cause;
• (b) Delayed, failed, or undelivered email, SMS, or in-app notifications due to third-party service failures;
• (c) Leads that expire, go cold, or result in no business due to your failure to respond;
• (d) Lost revenue, lost contracts, or lost business opportunities arising from any lead not being processed;
• (e) Any dispute between you and a prospective customer arising from non-response or delayed response;
• (f) Incorrect or fraudulent lead data submitted through your quote form.

You acknowledge that notification delivery is not guaranteed. You agree not to rely solely on any single notification channel and to check the platform regularly.

You agree not to use the Service to: violate any applicable law; record calls without required consent; harass, defraud, or harm customers or third parties; send spam or phishing messages; upload malware or malicious code; attempt unauthorized access to the Service; reverse-engineer or decompile any part of the Service; resell or sublicense the Service without written consent; or interfere with the integrity or performance of the Service.

You further agree not to upload, store, or transmit protected health information (PHI), medical records, social security numbers, payment card data, government-issued ID numbers, or other regulated sensitive personal information, unless expressly authorized in writing by Zero Manual. Zero Manual is not a HIPAA-covered entity and does not provide HIPAA-compliant data storage.

Violation of this section may result in immediate account termination.

Our IP: The Service and all related content is owned by Zero Manual LLC. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your internal business purposes during your subscription term.

Your IP: You retain full ownership of all data and content you upload or create in the Service. By using the Service, you grant Zero Manual a limited license to process and store your content solely to provide the Service.

Zero Manual implements reasonable technical measures to protect data stored in the Service, but makes no guarantee of continuous, uninterrupted, or error-free data availability.

User is solely responsible for maintaining independent backups of all critical business data, including but not limited to customer records, estimates, invoices, photos, call recordings, and financial information. Zero Manual shall not be liable for any loss, corruption, deletion, unavailability, or unauthorized disclosure of any data stored in or processed by the Service, regardless of cause.

Informal resolution: Before filing any legal claim, you agree to contact us at zeromanualofficial@gmail.com and attempt to resolve the dispute informally for at least 30 days.

Arbitration: If informal resolution fails, any dispute shall be resolved by binding individual arbitration under the rules of the American Arbitration Association, conducted in Florida. You waive any right to a jury trial.

Class action waiver: Claims may only be brought on an individual basis and not as a plaintiff or class member in any purported class action, collective, representative, or consolidated proceeding. Neither party may consolidate claims with those of any other person or entity without the written consent of both parties. If this waiver is found unenforceable, the entire arbitration provision shall be void.

Statute of limitations: Any claim or cause of action arising out of or relating to the Service or these Terms must be filed within one (1) year after such claim or cause of action arose. Any claim not filed within this period is permanently and irrevocably barred.

Small claims: Either party may bring claims in small claims court if they qualify.

Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zero Manual regarding the Service.

Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.

No agency: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Zero Manual.

Assignment: You may not assign your rights or obligations without our prior written consent. We may assign our rights without restriction.

Zero Manual LLC

Florida, United States

Email: zeromanualofficial@gmail.com

Website: zeromanual.co